Dolphin Beach CG12, Bloubergstrand

Reservation Terms and Conditions:
● South Africa is currently experiencing an electricity shortage, so there might be periods when you will be without electricity. We
call it load shedding and there is an app that you can download to check the schedule in your area so that you can plan around it.
● In the event of metered electricity, we furnish the guest with enough units during their stay, however excessive use of aircon or
heating systems can result in running out of electricity. Therefore please notify your Host when the units are low, to prevent you
from running out.
● Please note that, despite the presence of inverter systems, generators, and UPS systems in our apartments as well as the
apartment buildings, Your Host cannot be held liable in the event of any system failure due to prolonged load shedding.
● We provide guests with a starter pack to get them going on the first day of their arrival consisting of tea/coffee/sugar/milk/water,
basic cleaning detergents and bathroom amenities.
● Please take note that we do not replenish these items for the duration of your stay.
● To ensure your convenience, kindly remember to bring your personal login details for DSTV, Netflix, Amazon Prime, and any other
applicable services, as not all apartments are equipped with login credentials. Thank you for your understanding and cooperation.
● We provide guests with a fitted sheet and duvet, which will be on the bed as well as a bath towel and hand towel for each guest.
● Please note the electricity usage will be capped at the average consumption rate for the apartment.
● We can arrange housekeeping at an additional cost. Please make sure to arrange this with your host prior to your arrival. For
bookings longer than 7 nights, there is a complimentary mid stay cleaning service which includes a change of linen.
● We can arrange an airport shuttle at an additional cost.
● We do not have international plugs/converters, therefore please remember to bring your own.
● We do not get informed when neighbouring units are getting renovated, therefore if it happens during working hours, we are
unable to prevent it.
● In case of strong winds, we keep the outdoor furniture inside, however you are welcome to use it outdoors
● We can only recommend and not dictate the furnishing, window coverings (whether too light or too dark), kitchen utensils, cooking
ware, cutlery etc. of the unit, as this remains the personal choice of the owner.
● Please report anything which is not to your satisfaction on the day of your arrival, so that we can address it to the best of our
ability as it is our top priority to make your stay with us as pleasant and memorable as possible.
● No smoking is allowed in the apartment, failing to adhere to it, the group will be requested to leave the premises immediately and
payments will not be refunded.
● Due to strong winds, there might sometimes be a bad odour in some of our apartments, but it will disappear again, if not, please
contact your Host. The wind can also sometimes cause a whistling sound in some of the apartments.
● Some apartments are surrounded by restaurants and pubs, therefore take note that there might be noise.
● If you are not sure about the square meters of your apartment, please ask your Host.

Cancellation Policy:
Payment is non-refundable unless Owner manages to rebook any nights that were cancelled. Consumer Protection Act will apply and if guests can’t travel due to travel restrictions, the Owner will offer a travel credit for the property.
An administrative fee of 15% will apply to all cancellations.

Deposit Policy:
20% deposit signed Booking Forms and copies of Passports to secure the booking. Balance and damage deposit 2 weeks prior to check in.