* Cardholder, ID/Passport is required at check-in.
* The credit card used for the online deposit must be present at check-in.
* Prepayment Policy
20% deposit, signed Booking Forms and copies of Passports to secure the booking. Balance and damage deposit 2 weeks prior to check in.
*Cancellation Policy
Payment is non-refundable unless the Owner manages to rebook any nights that were canceled. Consumer Protection Act will apply and if guests can’t travel due to travel restrictions, the Owner will offer a travel credit for the property.
*Indemnity:
Home Meets Hotel, as well as the owner, do not accept liability for any loss and/or damage to any personal items and/or person for any reason whatsoever. Sufficient travel & medical insurance is therefore strongly advised.
Important Information:
South Africa is currently experiencing an electricity shortage, so there might be periods when you will be without electricity. We call it load shedding and there is an app that you can download to check the schedule in your area so that you can plan around it.
Please note that, despite the presence of inverter systems, generators, and UPS systems in our apartments as well as the apartment buildings, Home Meets Hotel cannot be held liable in the event of any system failure due to prolonged load shedding.
We provide guests with a starter pack to get them going on the first day of their arrival consisting of tea/coffee/sugar/milk/water, basic cleaning detergents and bathroom amenities.
Please take note that we do not replenish these items for the duration of your stay.
To ensure your convenience, kindly remember to bring your personal login details for DSTV, Netflix, Amazon Prime, and any other applicable services, as not all apartments are equipped with login credentials. Thank you for your understanding and cooperation.
We provide guests with a fitted sheet and duvet, which will be on the bed as well as a bath towel and hand towel for each guest.
We can arrange housekeeping at an additional cost. Please make sure to arrange this with your host prior to your arrival. For bookings longer than 7 nights, there is a complimentary mid stay cleaning service which includes a change of linen.
We can arrange an airport shuttle at an additional cost.
We do not have international plugs/converters, therefore please remember to bring your own.
We do not get informed when neighbouring units are getting renovated, therefore if it happens during working hours, we are unable to prevent it.
We can only recommend and not dictate the furnishing, window coverings (whether too light or too dark), kitchen utensils, cooking ware, cutlery etc of the unit, as this remains the personal choice of the owner.
Please report anything which is not to your satisfaction on the day of your arrival, so that we can address it to the best of our ability as it is our top priority to make your stay with us as pleasant and memorable as possible.
No smoking is allowed in the apartment, failing to adhere to it, the group will be requested to leave the premises immediately and payments will not be refunded.
